Privacy notice

Information we use

• Quote requests: your name, email, phone, supplied property address, map coordinates and fence drawing, measurements, materials and options, project notes, estimate, consent choices and site-visit requests. Contractors can add project status and internal notes.
• Contractor accounts: account email, sign-in and membership information, company details, contact information, branding, service area, price book and saved estimates.
• Billing and support: checkout identity and contact information, subscription, transaction and receipt details, and information you provide when asking for help. Stripe collects payment details on its checkout; our application does not collect or store full card numbers.
• Service records: request and error records, browser and device information, network information such as IP addresses processed by our service providers, and email delivery records when sending is enabled. These support operation, troubleshooting and abuse prevention.

Why we use it and who receives your request

We use this information to calculate and save estimates, provide the contractor’s workspace, coordinate onboarding, process subscriptions, deliver requested messages when configured, answer support requests and protect the service.

The named contractor and its authorized workspace members receive your submitted contact and project details and may export them for project follow-up. That contractor controls its pricing, construction services and subsequent communications. Its own privacy practices also apply to information it keeps outside TraceQuoter.

Consent to contact you about an estimate is separate from the optional marketing choice. Marketing is not selected automatically. To change that choice after submitting, contact the contractor or ask us to help route your request.

Services that help run TraceQuoter

• Lovable Cloud / Supabase: hosting, account authentication, database storage, page-visit analytics and technical diagnostics. These services process account and project data to run the application. See the Lovable privacy policy and Supabase privacy policy.
• Google Maps: typed address searches, selected places and map requests go to Google to provide search and mapping. We do not request your device location. Google’s handling is described in its privacy policy.
• County parcel services: for eligible properties, we send address details to Los Angeles County address services hosted through ArcGIS, then use an exact assessor identifier to request a parcel reference. We do not request owner information. See our map terms.
• Stripe: payment, subscription and receipt processing. Stripe receives the information entered at checkout and provides billing records to iSight PR. See the Stripe privacy policy.
• Email delivery, when enabled: the configured sending service — Lovable’s built-in email service or Resend — receives recipient details and message content, such as the estimate, property and contact details, for homeowner copies and contractor alerts. We keep delivery status to handle sending and investigate delivery problems. See the Lovable privacy policy above and the Resend privacy policy.

Providers may process information in locations outside your state or country. We may also disclose relevant records when required by law or to address fraud, security incidents or legal claims.

Browser storage and the demo

Browser storage keeps sign-in sessions, demo records and setup progress. Demo quote submissions and demo journey activity stay in that browser and do not send leads or emails to a contractor. Maps and address searches still contact the providers above. Clearing site storage removes locally saved demo records and setup checks and may sign you out; it does not delete a real quote already submitted.

Lovable page-visit analytics are enabled for aggregate site-usage reporting, alongside hosting diagnostics. TraceQuoter’s separate conversion tracking for real quote journeys is currently disabled. An embedded estimator appears within a contractor’s website, whose own analytics, privacy and cookie notices may also apply.

Retention and deletion

We retain account and project records to provide the service and support the contractor’s estimate and project follow-up. Retention depends on whether an account or project is active, the contractor’s instructions, unresolved requests or disputes, and accounting, security or legal obligations. Quote records do not currently expire on an automatic schedule.

To close an account or request deletion, use the contact below. After verifying the request, we coordinate with the relevant contractor and remove or anonymize records from active systems when they are no longer needed and deletion is permitted. If records need to be retained, we explain the relevant categories and reason. Copies in provider backups may remain until the provider’s backup cycle replaces them; deletion from active systems does not promise immediate removal from every backup.

Contractor exports and records kept independently by Stripe or another provider may require a separate request to that organization. We can help identify the relevant recipient for your request.

Security and your choices

We use HTTPS, authenticated contractor access and company-scoped database permissions to protect account and project information. Access is limited to people and service providers who need it to operate the service or handle your request. These measures cannot guarantee that every security incident will be prevented.

You can request access, a copy, correction or deletion of information, or ask about how it is used. Depending on where you live, you may have additional privacy rights. We may need to verify your identity or authority before changing or releasing data. Homeowners can contact the contractor named on their estimate directly, or contact us for help with information held in TraceQuoter.

Contact iSight PR LLC

For a privacy or support request, call +1 (415) 827-1660. Identify TraceQuoter and the contractor or account involved so we can locate the right records and arrange a response.

We update this notice when our practices change and show the effective date above.